Transportation method:

(1) Free Shipping:

Order Value	Delivery Cost
over €50	0
unde €50	€20

• Process Time: 1-2 weeks

Carrier	Corresponding products	Shipping time	Delivery area
DPD	Most normal size and weight products	2 weeks	To most countries(except Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.)
Expedited Express for Small Pieces	Specified products with a small size	1-2 weeks
EMS	Big size but light products	2-4 weeks

(2)Specific Countries: Only Available in Norway, Iceland, Cyprus, Lebanon, and to U.S. extended areas including Puerto Rico, Alaska, and Hawaii

• Carrier: UPS/DHL Express

• Cost: €100 per item

• Processing time: 1-2 weeks

• Shipping time: 4-20 days

(3)Fastest Shipping on United States

• Carrier: UPS/DHL Express

• Cost: €10 - €200 (Shipping costs vary depending on the number of products)

• Shipping time: 3-7 days

(4)Fastest Shipping on European Countries

• Carrier: UPS/DHL Express

• Cost: €10 - €200 (Shipping costs vary depending on the number of products)

• Shipping time:

• 2-5 days: Germany

• 3-7 days: Nertherlands, Belgium, France, Spain, Italy, Poland, Sweden, Austria

• 6-10 days: Other European countries

Corresponding products: Specified products (For details, please refer to SKU information of each product page)

Note: Tariff-free

Please note:The information above is for reference only. Delivery times may vary even within the same country/region. We are continuously improving our services and will strive to partner with more and better carriers.

If you require faster international express delivery, please contact us: support@seendoor.com

Delivery time

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

The inventory information displayed on the website is based on inventory data we receive from our own warehouses or manufacturer warehouses. Inventory changes rapidly. Even if the website shows "In Stock," it does not mean that the product is actually in stock. The product may have already been sold when you place your order.

Do not schedule an electrician's visit based on the stock levels and delivery times displayed on the website. An electrician's visit can only be scheduled after the goods have arrived.

Tariff

A customs duty will be incurred if the maximum side length of the package exceeds 60 centimeters. Typically, the customs duty is around 5%. If a customs duty is incurred, we will cover 20% of that amount.

If you have any questions, please contact us at support@seendoor.com

Compensation for delayed delivery

We sincerely apologize for any delays in receiving your goods and will provide compensation equivalent to 10% of the order price. We will make every effort to ensure timely delivery.

Q&A

How long will it take to receive my order?

• You can view the order date and refer to the relevant shipping time information.

• You can also track your order. See “How do I track my order?” for details.

• Generally, your order will be delivered within two months (depending on your shipping address and the products selected). If you have not received your order, please contact our customer service team at support@seendoor.com for the latest information.

How can I track my order?

• Once your order has been shipped, you will receive an email containing the tracking number.

• Click this link https://www.17track.net/enand then enter the tracking number.

• You can also contact our customer service team at support@seendoor.com for the latest logistics information.

Do you ship to my country?

We ship to the United States, Canada, Australia, and most other countries. If you require shipping to other countries or regions, please contact us at support@seendoor.com

Do I need to pay customs duties? If so, how much will it cost?

• Customs duties are only likely to apply if the maximum side length of the package exceeds 60 centimeters. Typically, this probability is approximately 5%.

• If we do this, we will cover 20% of that amount.

• In most cases, the tariff amount is: €0-20 per item.